We are receiving error like this in Event Viewer :įaulting application name: NaCl64.exe, version: 2.1.2.32, time stamp: 0x00000000įaulting module name: ntdll.dll, version: 3.3986, time stamp: 0x5f77fd0dįaulting application start time: 0x01d703a91e57082bįaulting application path: C:\Program Files\XX\XX\XX\NaCl64.exeįaulting module path: C:\Windows\SYSTEM32\ntdll.dll
If the behavior persists, repeat steps 1 through 9 for additional PST files (as needed).It seems since Deep Security Manager update performed by our security team on a server, our supervision does not work anymore. You can attempt to recover the affected PST using the Inbox Repair Tool (Scanpst.exe) as described in the article How to repair your Outlook personal folder file (.pst). If the problem no longer occurs, you have identified the problematic PST. This does not delete the PST file, but only removes it from the currently selected profile.Ĭlose all Mail Control Panel windows, and restart Outlook. If you have one or more pst files in your profile, you can use the following steps to remove them. Select one of the links below for steps to accomplish either of these changes.Ĭreate new OST file for original profile Remove PSTs from the Outlook profile However, you will need to remove PST files from the original profile or create a new OST file for the original profile. If a new Outlook profile resolves the issue, you may wish to return to your original profile. Select Prompt for a profile to be used, or select Always use this profile, select the new profile from the dropdown, as shown in the following figure. Once the configuration completes, you can select Add another account or select Finish. In the Add New Account dialog, if Your Name and E-mail Address are correctly populated, select Next otherwise change the e-mail address and update additional information as necessary, and select Next. If you have more than one version of Outlook installed you may see two icons labeled Mail in Control Panel, as shown in the following figure.Įnter a name for the new profile and select OK. In Control Panel, select View by, and then select Small icons. Select Start, type Control Panel in the Start Search box, and then press Enter. Or, type control panel at the Start screen, and then tap or select Control Panel in the search results. Swipe in from the right to open the charms, tap or select Search, and then type control panel in the search box. Use the steps below to create a new Outlook profile. Resolution - Create a new Outlook profile This behavior has been seen by Microsoft Support as the result of a corrupt Personal Data File (PST) or Offline Data File (OST) in the affected Outlook profile. If you then review the events in the Application Event log, you find any of the following crash signatures for Event ID 1000.
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